Store Policies

Accepted Methods of Payment. We accept Visa, Mastercard, American Express and Discover.

Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location, particular time of year, and specific carrier you purchase from. Customers should expect a 7-10 day delivery time.

Shipping Methods. Merchandise will be shipped using Ground Service where possible. In addition, items will be shipped directly from the manufacturer to customers.  Express delivery may be available depending on the cell phone carrier you choose.

Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Manufacturers Defects. If a product appears to have a manufacture’s defect, email or call your specific phone carrier as the phones are purchased and shipped directly from each cell phone carrier.  Do not return products without first contacting your carrier to receive instructions. If an item is to be returned due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.

Return Merchandise Policy. Permission for any return merchandise must be secured from your specific cell phone carrier. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.

If you received a different product than initially purchased, the item must be returned to that carrier with the following:

·  All original contents (product, manuals, instructions, etc.).

·  Original packaging.

·  Original invoice or receipt.

Once a return is authorized by your carrier you should:

1. Return the item to the address given to you by your cell phone carrier.
2. Write the Return Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach the return department.